I install jitsi-meet with the quick guide on Ubuntu 16.04 LTS. The server has a fixed IP address and is permanently connected to the Internet. The installation went smoothly. Immediately after the installation, I could easily call up the intended domain. After i create a room everything looks fine.
When a second person want to join, we can’t see each other but we can chat with each other. The partners video window remains black. He can only see himself and it’s the same with me.
The firewall ports (tcp 80, 443, and udp 10000) are open as requested in the documentation.
There is the following warning in prosody’s log files:
Component not connected, bouncing error for: <iq id=‘XYl2f-3289’ type=‘get’ to=‘callcontrol.jitsi.XXXXX.de’
I don’t know if that has anything to do with it, but I couldn’t find any other problems in the log files.
Can someone tell me what the problem may be?
Thank a lot.