I have installed jitsi in a secured cloud environment and configured with the ports mentioned in the documentation. The ports are whitelisted from a customer firewall as well.
But when we try to use it inside customer network the audio and video is not connecting. It is connecting ok if both users are inside customer firewall and not working if one person is in outside network.
Customer security team is saying its because of multicasting and asking us to restrict and configure it with a range of udp ports depending on the load required.
Tried through the documentation but it is not helping. Please help me in this regard.