[Closed] Unable to connect a camera (which works with other applications)

Hi,
Thank you for meet.jit.si.

This issue is quite recent, I cannot find why I have this issue now.

HP Pavillion laptop, W8.1.

I cannot connect the camera (internal or USB)
And jit.si see the hp camera but always send the same message…

“Allow your camera and microphone”

The microphone works perfectly but no image and I have all the possible “Allowed” settings, even in the browser pop up!
Try all the browser: Chrome, Firefox, Chromium… same pb ?!

Please, note my camera works with other video applications?!

Thank you for your feedback

A very happy user :).

José from France.

Hi there!

Can you run the test here? https://test.webrtc.org/ If it fail it would mean that somehow browsers dislike your camera :stuck_out_tongue: if not, you might have uncovered a bug.

Hi Saghul,
Thank you for your time.

With the hp USB camera, HP Webcam 4310, please, see the report
https://test.webrtc.org/report/AMIfv95MkhmPX3PcQZbYFxVEKxCpsFm5rDiQc69Iavx1P1unQqJxPsC1Bd9CHisqisBxTc6zKLSKgGwxNqP7YUTXRxzJgI2-KtvgO8HjUlCtP2JYfuFJE_5LDUPTH3nKp1glvfYAehsyMTUeWwgIgPY7jltEckec6A

With the internal camera
https://test.webrtc.org/report/AMIfv96Q4aPI9OnJgQkipkCJ2kuZ9ZEmiVBTYbdvIOsmc6ZO0AKN_uN9ATS-gWrkgEH7Gk93skRGrkBwE9duBHzaiFxXmN0KwYYbrRf3sFNlEdXRBT6fog9LG8T-cSD22BCqw8JpUiNEU4NVYcvf-8Yq7qT-Nkr_iQ

Equipment: HP Pavilion, W8.1, Chrome last version.

Thank you for your time and fantastic application.

José from France where it is very hot (for us) currently.

HI,

I do not know if this is important but I have this error message in my Printers and peripherals panel,

“Windows a arrêté ce périphérique car il présente des problèmes. (Code 43)
Échec d’une demande de réinitialisation d’un port USB.”

“Windows has stopped this peripheral because there is an issue (Code 43)
UBS port reinitialisation request failure.”

I did not have this message some weeks ago.

Thanks, José

On these tests I see that the internal camera failed all resolution tests, but the external one did work for 720p, so it should have worked.

Can you check what you see on the JavaScript console in your browser when this error occurs?

Greetings from Spain, where it’s also very hot :stuck_out_tongue:

Oh, this could be relevant! Can you try plugging it into a different USB port and restarting Windows?

Hi, Saghul,

  1. Yes, I did it several time. All the USB connectors tested. Only one is OK and it’s this one I used to.

  2. Please find a log below (cannot send a file)…

5 errors:

Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

Logger.js:125 [react/features/base/tracks/functions.js] <>: Failed to create local tracks Array(2) a

Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

3 mistakes:

Logger.js:125 [modules/UI/videolayout/VideoLayout.js] <Object.changeUserAvatar>: Missed avatar update - no small video yet for undefined

Logger.js:125 [modules/RTC/RTCUtils.js] <>: Failed to get access to local media. NotFoundError: Requested device not found [object Object]

Logger.js:125 [react/features/invite/reducer.js] <>: Using deprecated API for retrieving phone numbers

I hope this is helpful.
Thank you for your time.
Wheather is less stuffy this morning.
José from France

HI,
Thank you for your help.

VSDC video capture works perfectly with this external camera on the three usb plugs.
Not with the internal camera.

I have downloaded Java 64 bits. It was absent… I do not know why.

In Chrome and Firefox, all the permission are ok. Meet.jit.si is authorized.
In Windows 8, meet.jit.si is authorized.

meet.jit.si works perfectly (last conf, yesterday) with microphone and screen share…

The external camera on meet.jit.si was working perfectly perhaps one month ago.

I have tested this morning, and this external camera does not work on Skype online!
no more the internal camera!

I do not think I have modified something on laptop.

Thank you for an idea.

Best regards from France where the weather is better, less stuffy :slight_smile:
José

Hi,
If this can be helpfull

With Chrome, this error message from a warning :

Error message:

amplitude.js:5527 POST https://api.amplitude.com/ net::ERR_BLOCKED_BY_CLIENT

Linked to this code:

xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded; charset=UTF-8');
xhr.send(querystring.stringify(this.data));

}
//log('sent request to ’ + this.url + ’ with data ’ + decodeURIComponent(queryString(this.data)));
};

Thank you for your help.

José

Hi,

Just to tell you… it works with Firefox on the external camera (not with Chrome).
Not the internal camera on both navigators.

Recently, I installed Java + YouCam, webcam drivers.
Work on all the USB ports.

Thank you for your time.
I will try to make my internal webcam working on Jitsi (as in the past :).

Best Regards from France, where the weather is perfect now :).

Hi there,

I’m not sure there is anything that can be done from the Jitsi side of things, I’m afraid. It seems to be something in your system / drivers.

You can ignore the Amplitude warning.

Hi,

Thank you for your feedback.
I close the topic.

Best regards from France :sunny: José