Chrome user keeps getting disconnected when using firefox to chrome screen sharing


#1

When two user start a conversation one with firefox browser and the other one with chrome. If the firefox user start a screen share the chrome users starts receiving a message saying “Fellow jitser is having connectivity issues…”

In the logs I see a lot of the following warning messages
WARNING: [38370] org.jitsi.impl.neomedia.transform.RtxTransformer.log() Cannot find SSRC for RTX, retransmitting plain. SSRC=2807610462
JVB 2018-11-21 23:08:36.909 WARNING: [38370] org.jitsi.impl.neomedia.transform.RtxTransformer.log() Cannot find SSRC for RTX, retransmitting plain. SSRC=2807610462
JVB 2018-11-21 23:08:36.909 WARNING: [38370] org.jitsi.impl.neomedia.transform.RtxTransformer.log() Cannot find SSRC for RTX, retransmitting plain. SSRC=2807610462
JVB 2018-11-21 23:08:36.909 WARNING: [38370] org.jitsi.impl.neomedia.transform.RtxTransformer.log() Cannot find SSRC for RTX, retransmitting plain. SSRC=2807610462

Is this a configuration issue on our part ? please advice.


#2

Probably there are connectivity issues because both users in the room have the same name in their call parameters (Fellow Jitser). You can test if works change the name on settings when the first user enter to the room, then enter to the same room with the second user and it should works fine.

If that’s the problem, you can fix it setting name parameter in the bundle constructor.