Chat room always shows "Unfortunately something went wrong. We're trying to fix this..."

ijt · April 4, 2020, 7:00am

I set up an ubuntu instance on digital ocean and followed the directions at https://github.com/jitsi/jitsi-meet/blob/master/doc/quick-install.md. Now when I visit a chat room on the new instance for example at https://youli.work/UpperSheepBillNorth, it says “Unfortunately something went wrong. We’re trying to fix this. Reconnecting in 20 sec…”

Sometimes it shows a frame of video but then it blinks out and shows the error again.

Here are the JavaScript errors on the page:


o @ VMVM55 app.bundle.min.js:126 2020-04-04T06:58:42.802Z [features/analytics] Error: No analytics handlers created!
    at VM55 app.bundle.min.js:1
o @ VM55 app.bundle.min.js:126
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:46.957Z [JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>:  UnhandledError: null Script: null Line: null Column: null StackTrace:  Error: Focus error, retry after 1000
    at l._allocateConferenceFocusError (VM54 lib-jitsi-meet.min.js:10)
    at VM54 lib-jitsi-meet.min.js:10
    at O.Handler.handler (VM54 lib-jitsi-meet.min.js:1)
    at O.Handler.run (VM54 lib-jitsi-meet.min.js:1)
    at VM54 lib-jitsi-meet.min.js:1
    at Object.forEachChild (VM54 lib-jitsi-meet.min.js:1)
    at O.Connection._dataRecv (VM54 lib-jitsi-meet.min.js:1)
    at I.Bosh._onRequestStateChange (VM54 lib-jitsi-meet.min.js:1)
o @ VM54 lib-jitsi-meet.min.js:10
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:46.958Z [modules/xmpp/moderator.js] <l._allocateConferenceFocusError>:  Focus error, retry after 1000 <iq xmlns="jabber:client" type="error" to="2fa1f5f5-7b36-4e36-8a11-15739e65efd7@youli.work/9a86feae-5d73-416e-8cbd-6663c605fcf2" from="focus.youli.work" id="5537adfe-2531-4bc7-a5c7-3f73ed84b0db:sendIQ">…</iq>
o @ VM54 lib-jitsi-meet.min.js:10
VM55 app.bundle.min.js:126 2020-04-04T06:58:46.970Z [conference.js] <X._onConferenceFailed>:  CONFERENCE FAILED: conference.focusDisconnected focus.youli.work 1
o @ VM55 app.bundle.min.js:126
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:48.842Z [JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>:  UnhandledError: null Script: null Line: null Column: null StackTrace:  Error: Focus error, retry after 2000
    at l._allocateConferenceFocusError (VM54 lib-jitsi-meet.min.js:10)
    at VM54 lib-jitsi-meet.min.js:10
    at O.Handler.handler (VM54 lib-jitsi-meet.min.js:1)
    at O.Handler.run (VM54 lib-jitsi-meet.min.js:1)
    at VM54 lib-jitsi-meet.min.js:1
    at Object.forEachChild (VM54 lib-jitsi-meet.min.js:1)
    at O.Connection._dataRecv (VM54 lib-jitsi-meet.min.js:1)
    at I.Bosh._onRequestStateChange (VM54 lib-jitsi-meet.min.js:1)
o @ VM54 lib-jitsi-meet.min.js:10
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:48.842Z [modules/xmpp/moderator.js] <l._allocateConferenceFocusError>:  Focus error, retry after 2000 <iq xmlns="jabber:client" type="error" to="2fa1f5f5-7b36-4e36-8a11-15739e65efd7@youli.work/9a86feae-5d73-416e-8cbd-6663c605fcf2" from="focus.youli.work" id="758352ac-d1fd-4000-848c-c0871c88d0ce:sendIQ">…</iq>
o @ VM54 lib-jitsi-meet.min.js:10
VM55 app.bundle.min.js:126 2020-04-04T06:58:48.843Z [conference.js] <X._onConferenceFailed>:  CONFERENCE FAILED: conference.focusDisconnected focus.youli.work 2
o @ VM55 app.bundle.min.js:126
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:50.866Z [JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>:  UnhandledError: null Script: null Line: null Column: null StackTrace:  Error: Focus error, retry after 4000
    at l._allocateConferenceFocusError (VM54 lib-jitsi-meet.min.js:10)
    at VM54 lib-jitsi-meet.min.js:10
    at O.Handler.handler (VM54 lib-jitsi-meet.min.js:1)
    at O.Handler.run (VM54 lib-jitsi-meet.min.js:1)
    at VM54 lib-jitsi-meet.min.js:1
    at Object.forEachChild (VM54 lib-jitsi-meet.min.js:1)
    at O.Connection._dataRecv (VM54 lib-jitsi-meet.min.js:1)
    at I.Bosh._onRequestStateChange (VM54 lib-jitsi-meet.min.js:1)
o @ VM54 lib-jitsi-meet.min.js:10
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:50.866Z [modules/xmpp/moderator.js] <l._allocateConferenceFocusError>:  Focus error, retry after 4000 <iq xmlns="jabber:client" type="error" to="2fa1f5f5-7b36-4e36-8a11-15739e65efd7@youli.work/9a86feae-5d73-416e-8cbd-6663c605fcf2" from="focus.youli.work" id="760edda4-1af7-4f25-977c-0fb895382668:sendIQ">…</iq>
o @ VM54 lib-jitsi-meet.min.js:10
VM55 app.bundle.min.js:126 2020-04-04T06:58:50.867Z [conference.js] <X._onConferenceFailed>:  CONFERENCE FAILED: conference.focusDisconnected focus.youli.work 4
o @ VM55 app.bundle.min.js:126
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:55.148Z [JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>:  UnhandledError: null Script: null Line: null Column: null StackTrace:  Error: Focus error, retry after 8000
    at l._allocateConferenceFocusError (VM54 lib-jitsi-meet.min.js:10)
    at VM54 lib-jitsi-meet.min.js:10
    at O.Handler.handler (VM54 lib-jitsi-meet.min.js:1)
    at O.Handler.run (VM54 lib-jitsi-meet.min.js:1)
    at VM54 lib-jitsi-meet.min.js:1
    at Object.forEachChild (VM54 lib-jitsi-meet.min.js:1)
    at O.Connection._dataRecv (VM54 lib-jitsi-meet.min.js:1)
    at I.Bosh._onRequestStateChange (VM54 lib-jitsi-meet.min.js:1)
o @ VM54 lib-jitsi-meet.min.js:10
getGlobalOnErrorHandler @ VM54 lib-jitsi-meet.min.js:17
window.onerror @ VM55 app.bundle.min.js:1
callErrorHandler @ VM54 lib-jitsi-meet.min.js:1
l._allocateConferenceFocusError @ VM54 lib-jitsi-meet.min.js:10
(anonymous) @ VM54 lib-jitsi-meet.min.js:10
(anonymous) @ VM54 lib-jitsi-meet.min.js:1
run @ VM54 lib-jitsi-meet.min.js:1
(anonymous) @ VM54 lib-jitsi-meet.min.js:1
forEachChild @ VM54 lib-jitsi-meet.min.js:1
_dataRecv @ VM54 lib-jitsi-meet.min.js:1
_onRequestStateChange @ VM54 lib-jitsi-meet.min.js:1
VM54 lib-jitsi-meet.min.js:10 2020-04-04T06:58:55.150Z [modules/xmpp/moderator.js] <l._allocateConferenceFocusError>:  Focus error, retry after 8000 <iq xmlns="jabber:client" type="error" to="2fa1f5f5-7b36-4e36-8a11-15739e65efd7@youli.work/9a86feae-5d73-416e-8cbd-6663c605fcf2" from="focus.youli.work" id="a4180260-6a82-4a36-b947-f19b089d4bd6:sendIQ">…</iq>
o @ VM54 lib-jitsi-meet.min.js:10
l._allocateConferenceFocusError @ VM54 lib-jitsi-meet.min.js:10
(anonymous) @ VM54 lib-jitsi-meet.min.js:10
(anonymous) @ VM54 lib-jitsi-meet.min.js:1
run @ VM54 lib-jitsi-meet.min.js:1
(anonymous) @ VM54 lib-jitsi-meet.min.js:1
forEachChild @ VM54 lib-jitsi-meet.min.js:1
_dataRecv @ VM54 lib-jitsi-meet.min.js:1
_onRequestStateChange @ VM54 lib-jitsi-meet.min.js:1
VM55 app.bundle.min.js:126 2020-04-04T06:58:55.155Z [conference.js] <X._onConferenceFailed>:  CONFERENCE FAILED: conference.focusDisconnected focus.youli.work 8
...

mgppap · April 7, 2020, 2:59pm

got this exact same error too.

install in ubuntu-18.04-x86
kernel 4.15.0-22-generic

CoderSports · April 7, 2020, 3:45pm

Check out this solution from @Kitsis, it seems to be working for me:

ijt · April 9, 2020, 9:11pm

Hi @CoderSports, thanks for that. I ended up blowing away the VM because I didn’t see a way forward, but I got a successful deployment today by following exactly the steps in the video tutorial https://jitsi.org/news/new-tutorial-installing-jitsi-meet-on-your-own-linux-server/.

CoderSports · April 9, 2020, 10:01pm

Yes I ran the same tutorial. I need to double check, but I think it results in the missing config referenced by @Kitsis.

I seem to be fully operational now. I am limiting everyone to only the Chrome browser, or the downloaded Electron client available here: https://github.com/jitsi/jitsi-meet-electron/releases/tag/v2.0.0

The app is unsigned, which makes it a difficult for clients to install and update. I am going to check and see if you are permitted to compile from source. If so, I may create at least a windows signed variant.

damencho · April 9, 2020, 10:23pm

Check jicofo logs

saransh_singh · November 10, 2021, 2:41pm

Hello CoderSports

my jitsi streaming is working fine but recording not working . Giving error of:-

[JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>: UnhandledError: Focus error, retry after 1000 Script: null Line: null Column: null StackTrace: Error: Focus error, retry after 1000

Freddie · November 10, 2021, 5:04pm

You have a different issue and you should have created a new topic for that. But did you install Jibri? You need Jibri for recording and livestreaming.

saransh_singh · November 11, 2021, 6:47am

Yes i installed jibri. but when i clicked on start recording . receive this error.

emrah · November 11, 2021, 9:12am

The error seems related with prosody. Do you have a third-party prosody module?

saransh_singh · November 11, 2021, 10:05am

yes i have

emrah · November 11, 2021, 10:08am

At first, check jibri without customizing the system or without adding any third-party components

saransh_singh · November 11, 2021, 10:12am

can i contact on skype? so i will clearlly show main error. because its coming when i click on start recording.

Phan_H_ng_Van · May 6, 2022, 3:23am

Hello, Have you fixed the above error, please give me the solution if you have successfully edited it, thanks

Ameer_Basha_Shaik · August 18, 2022, 12:24pm

same problem i am also facing …