Can't create conference rooms on fresh Jitsi setup

Hey everybody! I have some trouble to get Jitsi running. I used matrix-docker-ansible-deploy playbook (matrix-docker-ansible-deploy/configuring-playbook.md at master · spantaleev/matrix-docker-ansible-deploy · GitHub ) to install it.
I set it up successfully with username and password protection. But I can’t start a meeting.
I do not get a field to put password and username in on the web interface and when I create a meeting I cant enter in myself. This is where I’m stuck. Clicking on »Join meeting« does not have any effect:

The logs do not show anything jitsi related but: INFO: Performed a successful health check in PT0.000016S. Sticky failure: false
This is where is stuck: Can’t click »join meeting« or I can, but nothing happens…

What is going wrong here?

Welcome to the forum.

Because you’re using a script provided by a 3rd party, your best bet would probably be to check with the source of the script. They’ll likely be in a better position to assist with whatever issue you have originating from their script. Just in case though, can you share your browser’s js console log?

Thanks for the fast replay. Unfortunately I could not find a solution with the 3rd party, so I’m looking for a starting point to debug.
My console output is:

2022-01-25T09:30:46.163Z [modules/browser/BrowserCapabilities.js] <new <anonymous>>:  This appears to be chrome, ver: 90.0.4430.212
LocalStatsCollector.js:22 The AudioContext was not allowed to start. It must be resumed (or created) after a user gesture on the page. https://goo.gl/7K7WLu
7273 @ lib-jitsi-meet.min.js?v=5675:2
Logger.js:154 2022-01-25T09:30:46.480Z [features/base/redux] <Object.persistState>:  redux state persisted. 3b384676c1e6c73fd80c7a54c0a14dd4 -> e62572a188fabe4ee0235a6d1aaf5ea3
Logger.js:154 2022-01-25T09:30:46.561Z [FeatureFlags] <Object.init>:  Source name signaling: false
Logger.js:154 2022-01-25T09:30:46.561Z [modules/RTC/RTCUtils.js] <Object.init>:  Disable AP: false
Logger.js:154 2022-01-25T09:30:46.564Z [modules/statistics/AnalyticsAdapter.js] <Object.dispose>:  Disposing of analytics adapter.
r @ lib-jitsi-meet.min.js?v=5675:2
Logger.js:154 2022-01-25T09:30:46.564Z [features/analytics] Initialized 0 analytics handlers
Logger.js:154 2022-01-25T09:30:46.564Z [features/base/media] Start muted: 
Logger.js:154 2022-01-25T09:30:46.570Z [features/base/media] Start audio only set to false
Logger.js:154 2022-01-25T09:30:46.598Z [index.web] <HTMLDocument.<anonymous>>:  (TIME) document ready:	 509.15499997790903
(index):45 Service worker registered. ServiceWorkerRegistration
Logger.js:154 2022-01-25T09:30:46.626Z [modules/RTC/RTCUtils.js] <vo>:  list of media devices has changed: Array(6)
Logger.js:154 2022-01-25T09:30:48.475Z [features/base/redux] <Object.persistState>:  redux state persisted. e62572a188fabe4ee0235a6d1aaf5ea3 -> 3aebc58f903bb7e10281d3d860477ba3
Logger.js:154 2022-01-25T09:30:59.750Z [features/base/redux] <Object.persistState>:  redux state persisted. 3aebc58f903bb7e10281d3d860477ba3 -> 5a369f629a9eba17f840ae0492216be6
Logger.js:154 2022-01-25T09:31:23.624Z [FeatureFlags] <Object.init>:  Source name signaling: false
Logger.js:154 2022-01-25T09:31:23.626Z [modules/RTC/RTCUtils.js] <Object.init>:  Disable AP: false
Logger.js:154 2022-01-25T09:31:23.632Z [modules/statistics/AnalyticsAdapter.js] <Object.dispose>:  Disposing of analytics adapter.
r @ lib-jitsi-meet.min.js?v=5675:2
dispose @ lib-jitsi-meet.min.js?v=5675:2
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Logger.js:154 2022-01-25T09:31:23.633Z [features/analytics] Initialized 0 analytics handlers
Logger.js:154 2022-01-25T09:31:23.635Z [features/base/media] Start muted: 
Logger.js:154 2022-01-25T09:31:23.648Z [features/base/media] Start audio only set to false
​ 2022-01-25T09:31:23.775Z [features/base/redux] <Object.persistState>:  redux state persisted. 5a369f629a9eba17f840ae0492216be6 -> 0ca02c3fa69bc100c683307c1799731c
Error with Permissions-Policy header: Unrecognized feature: 'interest-cohort'.
AlertComicsRelateWest:62 (TIME) index.html loaded:	 169.49000000022352
Navigated to https://jitsi.example.com/AlertComicsRelateWest
Logger.js:154 2022-01-25T09:31:23.998Z [modules/browser/BrowserCapabilities.js] <new <anonymous>>:  This appears to be chrome, ver: 90.0.4430.212
Logger.js:154 2022-01-25T09:31:24.771Z [features/base/redux] <Object.persistState>:  redux state persisted. 584262c3c125921cb8a5a9419c4b353e -> 6cf2edadd59d27a022e47fe174c85768
Logger.js:154 2022-01-25T09:31:24.877Z [FeatureFlags] <Object.init>:  Source name signaling: false
Logger.js:154 2022-01-25T09:31:24.879Z [modules/RTC/RTCUtils.js] <Object.init>:  Disable AP: false
Logger.js:154 2022-01-25T09:31:24.884Z [modules/statistics/AnalyticsAdapter.js] <Object.dispose>:  Disposing of analytics adapter.
r @ Logger.js:154
dispose @ AnalyticsAdapter.js:116
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Promise.then (async)
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(anonymous) @ AlertComicsRelateWest:26
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Logger.js:154 2022-01-25T09:31:24.885Z [features/analytics] Initialized 0 analytics handlers
Logger.js:154 2022-01-25T09:31:24.886Z [features/base/media] Start muted: 
Logger.js:154 2022-01-25T09:31:24.896Z [features/base/media] Start audio only set to false
Logger.js:154 2022-01-25T09:31:25.061Z [index.web] <HTMLDocument.<anonymous>>:  (TIME) document ready:	 1392.5949999829754
Logger.js:154 2022-01-25T09:31:25.070Z [modules/RTC/RTCUtils.js] <vo>:  list of media devices has changed: (6) [InputDeviceInfo, InputDeviceInfo, InputDeviceInfo, InputDeviceInfo, MediaDeviceInfo, MediaDeviceInfo]
AlertComicsRelateWest:45 Service worker registered. ServiceWorkerRegistration {installing: null, waiting: null, active: ServiceWorker, navigationPreload: NavigationPreloadManager, scope: "https://jitsi.example.com/", …}
Logger.js:154 2022-01-25T09:31:25.206Z [modules/RTC/RTCUtils.js] Audio output device set to default
Logger.js:154 2022-01-25T09:31:25.401Z [modules/xmpp/xmpp.js] <Ur._initStrophePlugins>:  P2P STUN servers:  [{…}]
Logger.js:154 2022-01-25T09:31:25.422Z [modules/xmpp/xmpp.js] <Ur.connectionHandler>:  (TIME) Strophe connecting:	 1753.504999971483
Logger.js:154 2022-01-25T09:31:25.434Z [modules/RTC/RTCUtils.js] <Object.<anonymous>>:  Got media constraints:  {"video":{"height":{"ideal":720},"width":{"ideal":1280},"facingMode":"user"},"audio":{"autoGainControl":true,"echoCancellation":true,"noiseSuppression":true}}
Logger.js:154 2022-01-25T09:31:26.508Z [modules/RTC/RTCUtils.js] onUserMediaSuccess
Logger.js:154 2022-01-25T09:31:26.765Z [features/base/redux] <Object.persistState>:  redux state persisted. 6cf2edadd59d27a022e47fe174c85768 -> ea01747eeb96ec060474bed9ce511d0c

No obvious errors as far as I can tell.

You never connected bosh or websockets for the xmpp signalling is busted.

Can you elaborate what that means and does it give a hint, where to investigate for the cause of the problem? Sorry, I am an absolute beginner as Jitsi user and admin…

Ps.: Maybe an issue with my ports? But I opened UDP 10000 and TCP 4443:

netstat -tulpen | grep 10000
udp        0      0 0.0.0.0:10000           0.0.0.0:*                           0          2055250071 12016/docker-proxy  
udp6       0      0 :::10000                :::*                                0          2055250077 12054/docker-proxy
 # netstat -tulpen | grep 4443
tcp        0      0 0.0.0.0:4443            0.0.0.0:*               LISTEN      0          2055251227 12097/docker-proxy  
tcp6       0      0 :::4443                 :::*                    LISTEN      0          2055250114 12107/docker-proxy

Your deployment should look like this, when accessing these links:
https://meet.jit.si/http-bind

1 Like

Thanks a lot for your support! It looks exactly the same:
grafik

PS: Maybe it is related to some kind of permission issue? I have authentication activated and I do not get asked to put my username and password in at any point. I would expect a dialog popping up or something.

Show your config.js

The dialog will appears after the xmpp server challenge you for it, but as you are not connecting …
check prosody logs for errors.

Thanks again: The prosody logs do not give me anything specific:

-- Logs begin at Wed 2022-01-26 19:05:39 CET, end at Thu 2022-01-27 17:40:05 CET. --
Jan 27 17:28:56 v22019021470482518 matrix-jitsi-prosody[2067]: c2s5596b7db2cb0                                              info        Client disconnected: closed
Jan 27 17:28:56 v22019021470482518 matrix-jitsi-prosody[2067]: c2s5596b78f18d0                                              info        Client disconnected: closed
Jan 27 17:29:00 v22019021470482518 systemd[1]: Stopping Matrix jitsi-prosody server...
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[240] :pid file lock removed: /var/run/saslauthd/saslauthd.pid.lock
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: mod_posix                                                    warn        Received SIGTERM
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: startup                                                      info        Shutting down: Received SIGTERM
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: general                                                      info        Shutting down...
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: general                                                      info        Shutdown status: Cleaning up
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[240] :flock file removed: /var/run/saslauthd/cache.flock
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[240] :cache mmap file removed: /var/run/saslauthd/cache.mmap
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[240] :accept lock file removed: /var/run/saslauthd/mux.accept
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[240] :socket removed: /var/run/saslauthd/mux
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[240] :master exited: 0
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[261] :child exited: 261
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: general                                                      info        Shutdown complete
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[260] :child exited: 260
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[258] :child exited: 258
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: saslauthd[259] :child exited: 259
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: [cont-finish.d] executing container finish scripts...
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: [cont-finish.d] done.
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: [s6-finish] waiting for services.
Jan 27 17:29:00 v22019021470482518 matrix-jitsi-prosody[2067]: [s6-finish] sending all processes the TERM signal.
Jan 27 17:29:03 v22019021470482518 matrix-jitsi-prosody[2067]: [s6-finish] sending all processes the KILL signal and exiting.
Jan 27 17:29:04 v22019021470482518 systemd[1]: matrix-jitsi-prosody.service: Succeeded.
Jan 27 17:29:04 v22019021470482518 systemd[1]: Stopped Matrix jitsi-prosody server.
Jan 27 17:29:29 v22019021470482518 systemd[1]: Starting Matrix jitsi-prosody server...
Jan 27 17:29:29 v22019021470482518 systemd[1]: Started Matrix jitsi-prosody server.
Jan 27 17:29:32 v22019021470482518 matrix-jitsi-prosody[6729]: [s6-init] making user provided files available at /var/run/s6/etc...exited 0.
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [s6-init] ensuring user provided files have correct perms...exited 0.
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [fix-attrs.d] applying ownership & permissions fixes...
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [fix-attrs.d] done.
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [cont-init.d] executing container initialization scripts...
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [cont-init.d] 01-set-timezone: executing...
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [cont-init.d] 01-set-timezone: exited 0.
Jan 27 17:29:33 v22019021470482518 matrix-jitsi-prosody[6729]: [cont-init.d] 10-config: executing...
Jan 27 17:29:34 v22019021470482518 matrix-jitsi-prosody[6729]: Adding user `prosody' to group `sasl' ...
Jan 27 17:29:34 v22019021470482518 matrix-jitsi-prosody[6729]: Adding user prosody to group sasl
Jan 27 17:29:34 v22019021470482518 matrix-jitsi-prosody[6729]: Done.
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: mv: cannot stat '/config/data/*.crt': No such file or directory
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: mv: cannot stat '/config/data/*.key': No such file or directory
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: [cont-init.d] 10-config: exited 0.
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: [cont-init.d] done.
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: [services.d] starting services
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :num_procs  : 5
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :mech_option: /etc/saslauthd.conf
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :run_path   : /var/run/saslauthd
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :auth_mech  : ldap
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: [services.d] done.
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :mmaped shared memory segment on file: /var/run/saslauthd/cache.mmap
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :bucket size: 96 bytes
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :stats size : 36 bytes
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :timeout    : 28800 seconds
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :cache table: 985828 total bytes
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :cache table: 1711 slots
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :cache table: 10266 buckets
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :flock file opened at /var/run/saslauthd/cache.flock
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :using accept lock file: /var/run/saslauthd/mux.accept
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :master pid is: 0
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :listening on socket: /var/run/saslauthd/mux
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :using process model
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :forked child: 261
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :forked child: 262
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :forked child: 263
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[244] :forked child: 264
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: saslauthd[261] :acquired accept lock
Jan 27 17:29:35 v22019021470482518 matrix-jitsi-prosody[6729]: startup             info        Hello and welcome to Prosody version 0.11.12
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: startup             info        Prosody is using the epoll backend for connection handling
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: portmanager         info        Activated service 'c2s' on [::]:5222, [*]:5222
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: portmanager         info        Activated service 'legacy_ssl' on no ports
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: recorder.meet.jitsi:tls  info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: guest.meet.jitsi:tls     info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: general                  info        Starting conference duration timer for muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: conferenceduration.meet.jitsi:conference_duration_component  info        No muc component found, will listen for it: muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: conferenceduration.meet.jitsi:tls                            info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: avmoderation.meet.jitsi:av_moderation_component              info        Starting av_moderation for muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: avmoderation.meet.jitsi:av_moderation_component              info        No muc component found, will listen for it: muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: avmoderation.meet.jitsi:tls                                  info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: general                                                      info        Starting speakerstats for muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: speakerstats.meet.jitsi:speakerstats_component               info        No muc component found, will listen for it: muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: speakerstats.meet.jitsi:tls                                  info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: breakout.meet.jitsi:tls                                      info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: auth.meet.jitsi:tls                                          info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: speakerstats.meet.jitsi:speakerstats_component               info        Hook to muc events on muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: muc.meet.jitsi:tls                                           info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: avmoderation.meet.jitsi:av_moderation_component              info        Hook to muc events on muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: conferenceduration.meet.jitsi:conference_duration_component  info        Hook to muc events on muc.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: focus.meet.jitsi:tls                                         info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: internal-muc.meet.jitsi:tls                                  info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: portmanager                                                  info        Activated service 'http' on [::]:5280, [*]:5280
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: portmanager                                                  info        Activated service 'https' on no ports
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: meet.jitsi:tls                                               info        Certificates loaded
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: meet.jitsi:muc_breakout_rooms                                info        Breakout rooms component created breakout.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: meet.jitsi:muc_breakout_rooms                                info        Hook to muc events on breakout.meet.jitsi
Jan 27 17:29:36 v22019021470482518 matrix-jitsi-prosody[6729]: meet.jitsi:muc_breakout_rooms                                info        Hook to muc events on muc.meet.jitsi
Jan 27 17:29:45 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bf73600                                              info        Client connected
Jan 27 17:29:46 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bf73600                                              info        Stream encrypted (TLSv1.3 with TLS_AES_256_GCM_SHA384)
Jan 27 17:29:47 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bf73600                                              info        Authenticated as focus@auth.meet.jitsi
Jan 27 17:29:47 v22019021470482518 matrix-jitsi-prosody[6729]: auth.meet.jitsi:limits_exception                             info        Setting stanza size limits for focus@auth.meet.jitsi to 10485760
Jan 27 17:29:47 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bfa1f90                                              info        Client connected
Jan 27 17:29:49 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bfa1f90                                              info        Stream encrypted (TLSv1.3 with TLS_AES_256_GCM_SHA384)
Jan 27 17:29:50 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bfa1f90                                              info        Authenticated as jvb@auth.meet.jitsi
Jan 27 17:29:50 v22019021470482518 matrix-jitsi-prosody[6729]: auth.meet.jitsi:limits_exception                             info        Setting stanza size limits for jvb@auth.meet.jitsi to 10485760
Jan 27 17:38:18 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6c0cf5f0                                              info        Client connected
Jan 27 17:38:52 v22019021470482518 matrix-jitsi-prosody[6729]: c2s564f6bf19a60                                              info        Client connected

These threads might be related:

the prosody logs do not show even an attempt to connect. You have been asked for your config.js for a reason, and that’s because when there is no attept to connect the config.js is often badly configured. If you want to stay anonymous, it’s not possible for an outsider to fully check that your config.js is correct. You have to verify for yourself that notably the domain:

    hosts: {
        // XMPP domain.
        domain: yoururl.yourtld

is correct. For that, ping the exact value in the domain field. As an example, for meet.jit.si, if you do a

curl -s  -k https://meet.jit.si/config.js | grep domain
var subdomain = "";
if (subdomain) {
    subdomain = subdomain.substr(0,subdomain.length-1).split('.').join('_').toLowerCase() + '.';
        domain: 'meet.jit.si',
        muc: 'conference.'+subdomain+'meet.jit.si', // FIXME: use XEP-0030

domain is ‘meet.jit.si’
if I ping meet.jit.si, it does not return an error, but the IP address of this server.
Check that it is correct in the case of your domain.

@gpatel-fr Thanks a lot for your support. I did not want to stay anonymous, but had to figure out first, which config was meant. My configs are set up programmatically by an ansible plabook mentioned above, and as it used to work initially and did not get any advice from the community there, I started digging my self…
Indeed there seems to be something wrong with my configuration.
curl -s -k https://jitsi.freigeist-akademie.de/config.js | grep domain
gives me:

        // XMPP domain.
        domain: 'jitsi-meet.example.com',
        // When using authentication, domain for guest users.
        // anonymousdomain: 'guest.example.com',
        // Domain for authenticated users. Defaults to <domain>.
        // authdomain: 'jitsi-meet.example.com',
        // Focus component domain. Defaults to focus.<domain>.
        // XMPP MUC domain. FIXME: use XEP-0030 to discover it.
        // The domain url to apply (will replace the domain in the sharing conference link/embed section)
     * This property can be used to alter the generated meeting invite links (in combination with a branding domain
config.hosts.domain = 'meet.jitsi';

That does not make sense. So I will try to understand the whole config.js and will report back to the ansible playbook community. Thanks again for helping me out!