Cannot hear each other

I got the dial in to work when setting up the server in aws. I used voximplant. I tried the same thing on a server on azure, the dial in user is connected to the room but they cannot hear each other. Given below are the logs of jigasi

2020-03-02 14:36:39.701 INFO: [193] org.jitsi.jigasi.SipGateway.incomingCallReceived().188 Incoming call received...
2020-03-02 14:36:40.702 INFO: [194] org.jitsi.jigasi.SipGatewaySession.run().1281 [ctx=1583159799701412304819] Wait thread cancelled
2020-03-02 14:36:40.705 INFO: [193] org.jitsi.jigasi.JvbConference.setXmppProvider().539 [ctx=1583159799701412304819] Using ProtocolProviderServiceJabberImpl(Jabber:3e7b5c56@mydomain/3e7b5c56)
2020-03-02 14:36:40.777 INFO: [195] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().125 Jingle : ON 
2020-03-02 14:36:40.778 INFO: [195] org.jitsi.jigasi.JvbConference.registrationStateChanged().577 [ctx=1583159799701412304819] Registering XMPP.
2020-03-02 14:36:40.794 INFO: [195] impl.protocol.jabber.ProtocolProviderServiceJabberImpl.authenticated().2535 Authenticated: false
2020-03-02 14:36:40.802 INFO: [195] org.jitsi.jigasi.JvbConference.joinConferenceRoom().648 [ctx=1583159799701412304819] Joining JVB conference room: test@conference.mydomain.com
2020-03-02 14:36:40.824 INFO: [199] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 test@conference.mydomain.com/focus has joined the test@conference.mydomain.com chat room.
2020-03-02 14:36:40.833 INFO: [199] impl.protocol.jabber.ChatRoomJabberImpl.joined().1256 test@conference.mydomain.com/db356396 has joined the test@conference.mydomain.com chat room.
2020-03-02 14:36:40.933 INFO: [208] impl.dns.ParallelResolverImpl.run().573 Sending query for _turn._udp.127.0.0.1.40vpim3fyxzelgipomatv5y1ab.ax.internal.cloudapp.net./SRV to backup resolvers
2020-03-02 14:36:45.938 INFO: [209] impl.dns.ParallelResolverImpl.run().573 Sending query for _stun._udp.127.0.0.1.40vpim3fyxzelgipomatv5y1ab.ax.internal.cloudapp.net./SRV to backup resolvers
2020-03-02 14:36:50.944 INFO: [206] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().254 Auto discovered harvester is null
2020-03-02 14:36:50.945 INFO: [206] impl.protocol.jabber.IceUdpTransportManager.createIceAgent().346 End gathering harvester within 10019 ms
2020-03-02 14:36:52.070 INFO: [206] impl.protocol.jabber.CallPeerMediaHandlerJabberImpl.harvestCandidates().1198 End candidate harvest within 1123 ms
2020-03-02 14:36:52.114 INFO: [206] org.jitsi.jigasi.JvbConference.incomingCallReceived().1024 [ctx=1583159799701412304819] Got invite from focus
2020-03-02 14:36:52.133 INFO: [218] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1003 Dynamic PT map: 101=rtpmap:-1 telephone-event/8000; 96=rtpmap:-1 opus/48000/2 fmtp:usedtx=1; 98=rtpmap:-1 iLBC/8000; 97=rtpmap:-1 AMR-WB/16000; 
2020-03-02 14:36:52.133 INFO: [218] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1020 PT overrides [96->114 98->100 ]
2020-03-02 14:36:52.154 INFO: [218] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=1583159799701412304819] SIP peer state: Connecting*
2020-03-02 14:36:52.159 INFO: [219] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1003 Dynamic PT map: 126=rtpmap:-1 telephone-event/8000; 111=rtpmap:-1 opus/48000/2 fmtp:useinbandfec=1;minptime=10; 103=rtpmap:-1 unknown/90000; 
2020-03-02 14:36:52.159 INFO: [219] service.protocol.media.MediaHandler.registerDynamicPTsWithStream().1020 PT overrides [103->104 ]
2020-03-02 14:36:52.164 INFO: [219] service.protocol.media.CallPeerMediaHandler.start().1961 Starting
2020-03-02 14:36:52.180 INFO: [234] org.jitsi.jigasi.SipGatewaySession.handleCallState().1123 [ctx=1583159799701412304819] Sip call IN_PROGRESS: Call: id=1583159799700309014211 peers=1
2020-03-02 14:36:52.180 INFO: [234] org.jitsi.jigasi.SipGatewaySession.handleCallState().1132 [ctx=1583159799701412304819] SIP call format used: rtpmap:-1 opus/48000/2
2020-03-02 14:36:52.185 INFO: [234] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=1583159799701412304819] SIP peer state: Connected
2020-03-02 14:36:52.189 INFO: [234] service.protocol.media.CallPeerMediaHandler.start().1961 Starting
2020-03-02 14:36:52.251 INFO: [219] org.jitsi.jigasi.JvbConference.callStateChanged().1122 [ctx=1583159799701412304819] JVB conference call IN_PROGRESS.
2020-03-02 14:36:52.270 INFO: [234] service.protocol.media.TransportManager.sendHolePunchPacket().552 Send NAT hole punch packets
2020-03-02 14:36:52.346 SEVERE: [295] net.sf.fmj.media.Log.error()   Unable to handle format: LINEAR, 48000.0 Hz, 16-bit, Mono, LittleEndian, Signed
2020-03-02 14:36:52.347 SEVERE: [295] net.sf.fmj.media.Log.error() Failed to prefetch: net.sf.fmj.media.ProcessEngine@7a154693
2020-03-02 14:36:52.352 SEVERE: [294] net.sf.fmj.media.Log.error() Error: Unable to prefetch net.sf.fmj.media.ProcessEngine@7a154693

2020-03-02 14:37:06.031 INFO: [199] impl.protocol.jabber.ChatRoomJabberImpl.left().1300 test@conference.mydomain.com/db356396 has left the test@conference.mydomain.com chat room.
2020-03-02 14:37:06.032 INFO: [199] org.jitsi.jigasi.JvbConference.memberPresenceChanged().916 [ctx=1583159799701412304819] Member left : OWNER db356396-d1a0-4625-9792-74e33591644a@mydomain.com/5fa09172-b7cf-4d0d-bab9-315b46ce7332
2020-03-02 14:37:10.315 INFO: [305] org.jitsi.jigasi.SipGatewaySession.handleCallState().1138 [ctx=1583159799701412304819] SIP call ended: CallPeerChangeEvent: type=CallPeerStatusChange oldV=net.java.sip.communicator.service.protocol.CallPeerState:Connected newV=net.java.sip.communicator.service.protocol.CallPeerState:Disconnected for peer=anonymous <anonymous@sip.remago.n4.voximplant.com>;status=Disconnected
2020-03-02 14:37:10.321 INFO: [305] org.jitsi.jigasi.SipGatewaySession.peerStateChanged().1204 [ctx=1583159799701412304819] SIP peer state: Disconnected
2020-03-02 14:37:15.331 INFO: [306] org.jitsi.jigasi.SipGatewaySession.sipCallEnded().629 [ctx=1583159799701412304819] Sip call ended: Call: id=1583159799700309014211 peers=0
2020-03-02 14:37:15.333 INFO: [306] org.jitsi.jigasi.JvbConference.stop().500 [ctx=1583159799701412304819] Removing account Jabber:3e7b5c56@mydomain.com/3e7b5c56
2020-03-02 14:37:15.345 INFO: [306] impl.protocol.jabber.OperationSetBasicTelephonyJabberImpl.registrationStateChanged().132 Jingle : OFF 
2020-03-02 14:37:15.345 INFO: [306] org.jitsi.jigasi.AbstractGateway.notifyCallEnded().128 [ctx=1583159799701412304819] Removed session for call. Sessions:0
2020-03-02 14:37:15.348 SEVERE: [228] org.jitsi.impl.neomedia.RTPConnectorOutputStream.log() Failed to send a packet to target /10.0.1.5:10000:java.net.SocketException: Socket is closed
2020-03-02 14:37:15.353 SEVERE: [99] org.jitsi.jigasi.JvbConference.callStateChanged().1114 [ctx=1583159799701412304819] Call change event for different call ? Call: id=1583159800905529949335 peers=0 : null
2020-03-02 14:37:15.356 SEVERE: [224] org.jitsi.impl.neomedia.RTPConnectorOutputStream.log() Failed to send a packet to target /10.0.1.5:10000:java.io.IOException: No active socket.

I believe there is some problem with the jvb. The audio and video is not working when there are more than 2 participants. In the browser console I see ‘Bridge Channel send: no opened channel’. So there is a problem with jitsi itself.

This is normally problem, either with firewall, port forwarding or missing to setting for public and private address in jvb. This is covered in advanced section of the quick install guide https://jitsi.org/qi.

Thanks. It worked