Can not load jitsi meet after video and microphone permission

Hey guys,

after I grant video and microphone permission, I got this error:

Jan 30 18:25:05 bosh9acb1ad4-2845-4dc5-87d3-b292657feb88        info    BOSH client disconnected: session close
Jan 30 18:25:08 mod_bosh        info    New BOSH session, assigned it sid 'b3acfc70-cde6-478e-81ec-c51a22440167'
Jan 30 18:25:10 boshb3acfc70-cde6-478e-81ec-c51a22440167        info    Authenticated as 523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com
Jan 30 18:25:38 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='c7a76c79-16c2-41f9-a2ed-70c45180f53b:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:39 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='8567b816-d66c-4774-a62b-42fc2e921c0e:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:42 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='a97bcdda-04ca-4d69-8e1a-fad26a12c528:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:46 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='056e5abf-a34c-4bc4-bfb0-b932f2482a33:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:55 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='76567437-4657-4b95-b87b-584011cbf4c9:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:26:06 boshb3acfc70-cde6-478e-81ec-c51a22440167        info    BOSH client disconnected: session close
Jan 30 18:26:07 mod_bosh        info    New BOSH session, assigned it sid 'b0dc3754-4cf5-4843-9bf6-8bcff0b0801d'
Jan 30 18:26:07 boshb0dc3754-4cf5-4843-9bf6-8bcff0b0801d        info    Authenticated as 4915f33c-79dd-4abc-94cb-3b8884399f2b@my.site.com
why this happened?
Jan 30 18:25:05 bosh9acb1ad4-2845-4dc5-87d3-b292657feb88        info    BOSH client disconnected: session close
Jan 30 18:25:08 mod_bosh        info    New BOSH session, assigned it sid 'b3acfc70-cde6-478e-81ec-c51a22440167'
Jan 30 18:25:10 boshb3acfc70-cde6-478e-81ec-c51a22440167        info    Authenticated as 523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com
Jan 30 18:25:38 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='c7a76c79-16c2-41f9-a2ed-70c45180f53b:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:39 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='8567b816-d66c-4774-a62b-42fc2e921c0e:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:42 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='a97bcdda-04ca-4d69-8e1a-fad26a12c528:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:46 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='056e5abf-a34c-4bc4-bfb0-b932f2482a33:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:25:55 focus.my.site.com:component       warn    Component not connected, bouncing error for: <iq id='76567437-4657-4b95-b87b-584011cbf4c9:sendIQ' from='523d48de-8c61-4f25-af27-c487f4fb8e65@my.site.com/iRgiVeMj' type='set' to='focus.my.site.com'>
Jan 30 18:26:06 boshb3acfc70-cde6-478e-81ec-c51a22440167        info    BOSH client disconnected: session close
Jan 30 18:26:07 mod_bosh        info    New BOSH session, assigned it sid 'b0dc3754-4cf5-4843-9bf6-8bcff0b0801d'
Jan 30 18:26:07 boshb0dc3754-4cf5-4843-9bf6-8bcff0b0801d        info    Authenticated as 4915f33c-79dd-4abc-94cb-3b8884399f2b@my.site.com

I think this is because a change in the video bridge happened.
I follow this tutorial to implement JWT in the jitsi meet

may please guide me on how I must fix it. thank you

Which version of jitsi-meet do you use?

1 Like

this is the output for this command :
dpkg -l | grep jitsi

result:

ii  jitsi-meet                            2.0.5390-2                        all          WebRTC JavaScript video co
nferences
ii  jitsi-meet-prosody                    1.0.4628-1                        all          Prosody configuration for 
Jitsi Meet
ii  jitsi-meet-tokens                     1.0.4628-1                        all          Prosody token authenticati
on plugin for Jitsi Meet
ii  jitsi-meet-turnserver                 1.0.4628-1                        all          Configures coturn to be us
ed with Jitsi Meet
ii  jitsi-meet-web                        1.0.4628-1                        all          WebRTC JavaScript video co
nferences
ii  jitsi-meet-web-config                 1.0.4628-1                        all          Configuration for web serv
ing of Jitsi Meet
ii  jitsi-videobridge2                    2.1-416-g2f43d1b4-1               all          WebRTC compatible Selectiv
e Forwarding Unit (SFU)

Check your jicofo logs for errors, seems it cannot connect.

1 Like

yes, you right. thank you