Blue screen while joining Jitsi Videoconference

We have the problem that users more and more often get into a “blue screen”.

Steps to reproduce:

  1. Go into a room
  2. Click "Join Conference
  3. Click “Join Conference” again
  4. Gray/blue blank page appears in Jitsi

Are you aware of the error? I looked in the forum and found partially older topics about it. Do you guys happen to know what the problem is and how to fix it?

The error does not occur every time. On average every 4th-5th attempt to join a Jitsi video conference.

Appearance: Desktop Browser (Chrome, Edge, Firefox). Even in incognito mode the error appears meanwhile.

1 Like

Same here -

#1 the “body” of the jitsi-widget contains no further code:

<body>
    <noscript aria-hidden="true">
        <div>JavaScript is disabled. </br>For this site to work you have to enable JavaScript.</div>
    </noscript>
    
    <div id="react" role="main">
        <div class="sc-htpNat jBzxHz"></div>
        <div class="sc-htpNat jBzxHz"></div>
    </div>
</body>

#2 at the browser console these errors appears:

Uncaught (in promise) TypeError: Cannot destructure property 'id' of 'Oq(...)' as it is undefined.

[JitsiMeetJS.js] <Object.getGlobalOnErrorHandler>: UnhandledError: Cannot read properties of undefined (reading '_navigate') Script: null Line: null Column: null StackTrace: TypeError: Cannot read properties of undefined (reading '_navigate') at https://<domain-name>/libs/app.bundle.min.js?v=6091:138:933778

Uncaught (in promise) TypeError: Cannot read properties of undefined (reading '_navigate') at middleware.js:154:48

#3 and the browser network traffic looks fine

…thx 4 feedback

Manuel

Looks like a bug, can you please open an issue on GH and attach the full log when this happens?

We are noticing the same issue as well. Seems to happen when you start a conference, end and start again.

Can you check if this is the case? Blue screen while joining Jitsi Videoconference · Issue #11515 · jitsi/jitsi-meet · GitHub