Authentication Error - Incorrect Username and Password

Hello everyone,

I have set up a Jitsi server for use, which works fine, until I try to set up an authentication feature.

I followed the exact same steps in the instructions: https://www.digitalocean.com/community/tutorials/how-to-install-jitsi-meet-on-ubuntu-18-04 .

But whenever I try to login as a host with a username and password combination that I registered using

sudo prosodyctl register user your_domain password

It says:

Error Incorrect Username and Password

Please let me know if you would like to see the config files for troubleshooting.