I have been holding some regular get togethers with friends over the last few months on the public Jitsi instance. In general it has worked quite well.
Of late, I have one user who is experiencing difficulties with audio on his Windows 10 laptop using Chrome. It is not possible for him to run both audio and video. It’s only when he shuts his webcam off completely, that his audio is not “pixelated” for lack of a better term. Up until recently this user did not have this problem. Something perhaps has changed…a Windows update, a device driver update, or a browser update that is causing problems.
This user has tried an external webcam and has the same issue. The user has also tried with other browsers with no luck. He has switched the laptop between wifi and ethernet and still experiences the same issue.
The user has tried using the Jitsi Meet app over his local wifi on his smartphone and it works okay. He has used other web conferencing apps with the computer in question (i.e. Zoom, FB Messenger) and they also work okay.
The only thing that hasn’t been tried yet is using a different computer on the public Jitsi instance.
There seems to be an issue with that particular computer and Jitsi, something that causes audio issues when the user’s webcam is in session.
Does anyone have any Ideas on things that the user could check?