Audio issue in self-hosted jitsi meet only from desktop google chrome browser

Hi, I have installed self-hosted jitsi meet with the latest version (jitsi-meet 2.0.5870-1)
I have faced audio issue when joining from desktop google chrome browser. 3rd users onwards unable to hear anything from others. But they can see the 3 dots when speaker is speaking something, also they are able to see the highlighted speaker as well.
My google chrome version is 91.0.4472.101.

This problem does not exist if users join from mobile google chrome browser. I have checked the jicofo, jvb, prosody and jitsi-meet console log but did not find any issues there.
Disabling and/or enabling p2p did not help here.

Disabling and/or enabling audio processing stuff didn’t help here.
Could you please help me in this regards. I did not able to find the reason of this issue.

Thanks for your cooperation.

When there are 2 participants, do they hear each other?

Yes @emrah , there is no issue with 2 participants. Also there is no issue with multiple participants when I am joining from mobile google chrome browser. Only issues happening for windows google chrome browser with multiple participants.

Hi @emrah, Could you please give me some idea that why is it happening?

It seems that Chrome (on windows) cannot connect to your videobridge (UDP/10000) in your environment.

Is there any solution @emrah ? Do you have any idea how to fix this? Please help me in this regards.

I cannot guess what causes this issue. Maybe the local firewall in Windows…

But that is happening for others machine as well. Do we need to change any configuration file for this version of videobridge (version - 2.1-492-g5edaf7dd-1)? Also I have checked in the jvb.log file, getting below message. For other jitsi versions I did not face this kind of issues.

JVB 2021-06-16 07:43:32.094 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#630: Pair succeeded: 12.0.1.12:10000/udp/host → 42.110.149.164:64434/udp/prflx (stream-5f3c7a26.RTP).
JVB 2021-06-16 07:43:32.095 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#639: Pair validated: 3.108.116.42:10000/udp/srflx → 42.110.149.164:64434/udp/prflx (stream-5f3c7a26.RTP).
JVB 2021-06-16 07:43:32.095 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#708: IsControlling: true USE-CANDIDATE:false.
JVB 2021-06-16 07:43:32.095 INFO: [57] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: 12.0.1.12:10000/udp/host → 192.168.207.34:53112/udp/host (stream-5f3c7a26.RTP)
JVB 2021-06-16 07:43:32.096 INFO: [56] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient$PaceMaker.run#922: Pair failed: 12.0.1.12:10000/udp/host → 192.168.207.34:53112/udp/host (stream-5f3c7a26.RTP)
JVB 2021-06-16 07:43:32.108 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#630: Pair succeeded: 3.108.116.42:10000/udp/srflx → 42.110.149.164:64434/udp/prflx (stream-5f3c7a26.RTP).
JVB 2021-06-16 07:43:32.108 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#639: Pair validated: 3.108.116.42:10000/udp/srflx → 42.110.149.164:64434/udp/prflx (stream-5f3c7a26.RTP).
JVB 2021-06-16 07:43:32.108 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#708: IsControlling: true USE-CANDIDATE:true.
JVB 2021-06-16 07:43:32.108 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] ConnectivityCheckClient.processSuccessResponse#723: Nomination confirmed for pair: 3.108.116.42:10000/udp/srflx → 42.110.149.164:64434/udp/prflx (stream-5f3c7a26.RTP).
JVB 2021-06-16 07:43:32.108 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 name=stream-5f3c7a26 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] CheckList.handleNominationConfirmed#406: Selected pair for stream stream-5f3c7a26.RTP: 3.108.116.42:10000/udp/srflx → 42.110.149.164:64434/udp/prflx (stream-5f3c7a26.RTP)
JVB 2021-06-16 07:43:32.109 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] Agent.checkListStatesUpdated#1878: CheckList of stream stream-5f3c7a26 is COMPLETED
JVB 2021-06-16 07:43:32.109 INFO: [61] [confId=1644a1ae2e13eb2d gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com ufrag=8on8r1f89scsu9 epId=5f3c7a26 local_ufrag=8on8r1f89scsu9] Agent.setState#923: ICE state changed from Running to Completed.
JVB 2021-06-16 07:43:32.109 INFO: [61] [confId=1644a1ae2e13eb2d epId=5f3c7a26 local_ufrag=8on8r1f89scsu9 gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com] IceTransport.iceStateChanged#323: ICE state changed old=Running new=Completed
JVB 2021-06-16 07:43:32.109 INFO: [61] [confId=1644a1ae2e13eb2d epId=5f3c7a26 gid=19767 stats_id=Sallie-nTg conf_name=testconf@conference.rgivb.tcgdigital.com] Endpoint$setupIceTransport$2.connected#303: ICE connected

Can you try to comment the startAudioMuted line in your config?

Yes that I can check. But I have another 2 systems, there also Jitsi installed with the videobridge lower version. In those servers that startAudioMuted line is not commented. Let me check with your suggestion. Thanks for your quick response.