Audio and Video not working with the latest Google Chrome Version 86.0.4240.75

Have own Jitsi implementation (on Ubuntu Version 20.04 LTS, jitsimeet-prosody 1.0.4127, jitsi-videobridge 2.1-202 ) hosted on company intranet

Its is working satisfactorily since the past three months.

Users are using Google Chrome to join the meeting room.

When Google Chrome gets updated to version 86.0.4240.75 the user’s audio and video is not working after joining the meeting.

How to fix this issue ?

Update to latest stable

We have done some customization and tuning.
Will these be maintained in case of update to latest stable

You need to apply them again.

Hi there, please see my related issue, updating jitsi to latest or creating a fresh install did not fix the Chrome 86 problem for me.

@Guillaume_Potier Hi !!!

We are yet to update our jitsi server to the latest stable as advised.

Alternatively advised users to downgrade Google Chrome and stop its auto update.

Your updates in this regard are welcome.

@damencho is there any other way to resolve this issue ?
Updating a stable customised jitsi implementation is proving to be challenge as it is being used on a daily basis by our company top management.

You need to update one way or another. You either update to latest stable or find and backport fixes in your modified version…

Backport fixes ?
Please elaborate.

So find the version of lib-jitsi-meet you use, and find the fixes around that problem with the version in latest stable and try backporting it to your lib-jitsi-meet version …

@damencho Thanks !!!

As advised today updated to the latest stable for our self hosted jitsi server.

Version check after updating is follows:

jitsi - meet 2.0.5142-1
jitsi-meet-prosody 1.0.4466-1
jitsi-meet-turnserver 1.0.4466-1
jitsi-meet-web 1.0.4466-1
jitsi-meet-web-config 1.0.4466-1
jitsi-videobridge2 2.1-376-g9f12bfe2-1
jicofo 1.0.644-1

Ubuntu Version 20.04 LTS

All audio and video issues have been resolved with Google Chrome version 86.0.4240.75 !!!

In fact there is a marked improvement in video quality !!!


After updating to the latest stable the additional videobridge is not connecting to the jitsi server.

Before update the procedure in the following youtube video was followed to add videobridge:

Is there a different way of adding videobridge after update?

Please help with the latest procedure to add videobridge

Before Update: XMPP was used to connect another video bridge to the jitsi server.

After Update : Yesterday MUC was was used to successfully connect another video bridge to jitsi server as per following tutorial:

Will update after load testing in actual production environment

I have a similar problem with Firefox and Android app. No video or audio for host, or anyone else. Started after upgrade kubuntu 18.04 LTS to kubuntu 20.04 LTS and then upgrade of Jitsi-meet.

Jitsi-Meet versions:
$ dpkg -l | grep jitsi
ii jitsi-archive-keyring 1.0.1 all The public key for the Jitsi packages repository
ii jitsi-meet 2.0.5390-3 all WebRTC JavaScript video conferences
ii jitsi-meet-prosody 1.0.4628-1 all Prosody configuration for Jitsi Meet
ii jitsi-meet-tokens 1.0.4628-1 all Prosody token authentication plugin for Jitsi Meet
ii jitsi-meet-turnserver 1.0.4628-1 all Configures coturn to be used with Jitsi Meet
ii jitsi-meet-web 1.0.4628-1 all WebRTC JavaScript video conferences
ii jitsi-meet-web-config 1.0.4628-1 all Configuration for web serving of Jitsi Meet
ii jitsi-upload-integrations 0.15.15-1 all jitsi-upload-integrations
ic jitsi-videobridge 1126-1 amd64 WebRTC compatible Selective Forwarding Unit (SFU)
ii jitsi-videobridge2 2.1-416-g2f43d1b4-1 all WebRTC compatible Selective Forwarding Unit (SFU)

I reinstalled Jitsi-Meet, looked at and modified all config files as directed. Only odd thing I encountered on original install was request about tokens. I entered “jitsi-meet” but could find no guidance on that. This >new< install ofJitsi-Meet server has never worked. Found "a verify statement in config file that said “token” so changed to “anonymous” but nojoy.

have you succeed to resolve this issue ?

Yes. Running again starting 2 weeks ago. Total reinstall (saved internet certificate). Later had a problem with update certidicate but resolved that also. The upgrade from kde 18.04 to kde 20.04 messed up Jitsi server for several weeks before I wrote about it here. I thank everyone for help provided.

Hope you can share which version is working, I’m facing same issue and even tried the unstable version but no luck to get Chrom to work