It is my first post here. We are using the latest version of Jitsi Meet packaged for Ubuntu 18.04 (2.0.4468-1) and Prosody 0.11.5 on our own server. Everything is working perfectly except the remote control of users without a webcam. These users have the latest version of Jisti Meet Electron (2.0.2). When they are asked to allow remote control of their screen, users without a webcam get this error message " An error occurred while trying to start remote control session" even if their screen is still shared (but without a possibility to remote control it). Users with a webcam don’t have this issue.
I was considering to fill a bug report on Github for the Electron client, however I don’t have this issue with the public meet.jit.si server (remote control works regardless of the presence of a webcam), so I wonder if there is something inside our Jitsi server that is causing this issue. We have a standard setup using standard Ubuntu and Prosody packages, the only custom configuration was to add LDAP authentication to create new conference rooms.The server has a public IP address and is not NATed.
I read available documentation on the Internet and available configuration file parameters in Jitsi Meet, but I don’t find anything. I don’t see any error in the log files when screen sharing fails. In older posts some people were complaining that screen sharing did not work at all but the issue I am writing about is specific to remote control for users without a camera.
With more and more people obliged to work remotely, I think that Remote Control is an important feature. If this issue has nothing to do with the server, I will post on Jitsi Meet Electron’s Github.
Have anyone experienced these issues ?