After jitsi setup while connecting it is showing you have been disconnected.what should i do for such problem

Install & Config
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Seems like your JVB is not able to communicate with Prosody (JMS) on port 5222.

Check your jvb.log file for more details.

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JVB 2023-05-23 09:46:31.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:46:36.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:46:40.944 SEVERE: [54] HealthChecker.run#181: Health check failed in PT0.000013S: Result(success=false, hardFailure=true, responseCode=null, sticky=false, message=Address discovery through STUN failed)
JVB 2023-05-23 09:46:41.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:46:46.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:46:51.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:46:56.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:01.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:06.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:11.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:16.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:21.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:26.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:31.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:36.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:40.944 SEVERE: [54] HealthChecker.run#181: Health check failed in PT0.000011S: Result(success=false, hardFailure=true, responseCode=null, sticky=false, message=Address discovery through STUN failed)
JVB 2023-05-23 09:47:41.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:46.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:51.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:47:56.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:01.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:06.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:11.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:16.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:21.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:26.269 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:31.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.
JVB 2023-05-23 09:48:36.270 WARNING: [59] [hostname=localhost id=shard] MucClient.setPresenceExtensions#467: Cannot set presence extension: not connected.

last few logs

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Can you tell me about architecture ? Did you host Jitsi in Private subnet ?
Which doc you followed to setup jitsi ?

1 Like
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no i hosted in public subnet.

used this for setup

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Have a look on this.
Seems like issue with your firewall, make sure you opened all desired ports on your server.

You can refer the official doc as well - Self-Hosting Guide - Debian/Ubuntu server | Jitsi Meet

1 Like
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i opened 80,443,10000udp ports

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Check the error from the js console logs in the browser, what it is?

1 Like
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Jitsi again installed still same issue “you have been disconnected”

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done with the jitsi .can connect on web but cant connect on app.what should i check or edit now?
please guide

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Certificates are they valid and fullchain.

1 Like
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done with that also.thank you for your response