Yesterday a ranking of Jitsi with regards to accessibility (a11y) was published on a website for Dutch public servants. Jitsi was compared to Zoom, Microsoft Teams, Google Hangouts/Meet and Skype. Jitsi was the only FOSS solution tested.
Jitsi was ranked last for accessibility and last for ease of use.
Personally I have good experiences with Jitsi, but I have good sight and hearing.
Accessibility is a strong consideration for governments to choose software solutions.
Here is a translation of the evaluation:
Jitsi is a free, open source videoconferencing tool that, because of its easy method of participation (from the browser, no account or name required), makes it very easy to join a meeting. A call is started by providing a name for a meeting on the Jitsi website. This yields a link that can be used as an invitation for other participants.
After Tom [a blind tester] was invited for a meeting he experienced several problems. To join a meeting one has to fill out a name on the Jitsi website. While this is not done, random names are shown in the entry field. These names are read by the screen reader. Since these names have no logic, this is confusing. Once in the meeting, Tom encountered another issue. Because no-one needs an account or a name, everyone has the same name initially. This makes it hard to with whom you are speaking. We found out much later that it is possible to set a name in the program options.
Another confusion is the presence of pop-ups that are not essential for the main function of the site like calendaring. After these pop-ups were dismissed by mouse click, Tom did not manage to use the buttons Jitsi any more. Tom could join the meeting, but could not perform any actions on the site.
We do not recommend using Jitsi for videoconferencing because of these issues for meeting in which people with a disability participate.