2 users work fine , 3rd user joins and audio/video stop

Hi there,

My server is located behind a NAT firewall and everything works fine for 2 users, when a third user joins audio/video stops… (if he then leaves it returns)
I did proceed as described in the quick install, especially I added the lines for NAT_HARVESTER_LOCAL_ADDRESS and NAT_HARVESTER_PUBLIC_ADDRESS and commented the STUN entry.
What am I missing?


Have your tried after restarting the services (jicofo, prosody, videobridge)? What’s in the log files?

After editing /etc/jitsi/videobridge/config and setting a value for JVB_HOST (same value as in JVB_HOSTNAME) and restarting the jitsi-videobridge2 service it works…
But after a reboot it again does not work, only after restarting the jitsi-videobridge2 it works…
Why that?

Hello Stefan,

did adding the JVB_HOST solve the issue ??

I am facing the same issue but following what you said didn’t resolve my problem. Anyone who can help be getting out of this ?